Recognizing Signs of Potential Conflict as a First Responder

Verbal Cues

Observation: Pay attention to what patients or bystanders are saying.

Context: Signs of conflict can be detected even before reaching the scene.

Action: If verbal abuse or arguments are heard, consider safety first. Update control and assess risk.

Examples:

• Argument or verbal abuse heard from outside a property
• Domestic dispute in public areas like pubs or clubs

Non-verbal Cues

Assessment: Observe body language and demeanor of patients and their families.

Indicators: Aggressive posture, angry expressions, raised voices, or threatening gestures.

Response: If the situation escalates or feels unsafe, prioritize personal safety and seek assistance.

Signs to Watch for:

• Aggressive body language
• Angry facial expressions
• Loud shouting or verbal abuse

When encountering potential conflict, it's crucial to assess the situation and prioritize safety for both responders and patients.